Shipping & Returns

“Smart Store” is the project carried out by LLC "Infinity Technologies Georgia", 404958783

Delivery within Tbilisi costs 6 lari.
In case of delivery of goods outside Tbilisi, payment for delivery is made at the time of placing an order on the website – in any way indicated on the site.
We usually ship the goods within 2 working days from the moment of placing the order.
Dispatching the goods outside Tbilisi is carried out by Georgian Post to the specified post office on the territory of Georgia during 2–3 working days. For the period of delivery and the absence of damage to the Goods during the delivery, the Georgian Post is responsible.
Cost of delivery in Georgia and outside can be calculated here.
Order can be picked up at the address: Tbilisi, Vazha-Pshavela metro station. The time of pickup must be agreed with us.

Return and exchange of product is possible only in the case if the product’s characteristics don’t match the description of technical characteristics and its visual appearance, existing on the web-site. Return or exchange of product is possible during 7 working days from the date of its procurement.
Internet shop will not receive back or exchange the product, if you don’t like the item any more, you think you don’t need it any more, it doesn’t meet your expectations or for other similar reasons.
The company will not receive back or exchange the item, if the buyer, when receiving it, didn’t check the product properly and it has mechanical damage, doesn’t match the photo, presented on the web-site or the set is incomplete.
The item will not be received back if packaging is damaged, usage instruction is missing (if applies) or the item bears external traces of use, is disassembled willfully or replaced by other product.

To obtain the warranty service, the customer shall necessarily present a warranty certificate to us.

Warranty service implies:

Repair of the item, damaged after sale under to the below provided conditions;
Free and necessary repair of device during warranty period, including programming service, repair and spare parts.
Period of repair in accordance with the rules, established by the company, which is defined as 30 (thirty) working days from presentation of the item, requiring repair, to the service center.
Counting of the warranty period starts from the day of formalization of acceptance certificate.
If it is impossible to repair the item during 30 (thirty) days, the item shall be replaced.

Defective product will be replaced by a new one if:

the item has visual defect at the moment of opening (at the moment of purchase). (Visual examination of the item is necessary at the moment of purchase in the presence of the company representative, because in the future the device will not be replaced because of visual defect);
the item reveals factory defect during 7 (seven) days after purchase (it doesn’t imply visual damage and program malfunction), the service center will issue the act of replacement of defective device in the case, if original appearance of the product is preserved without any damages and, during the above-mentioned period, the smartphone is presented with complete set and undamaged box;
it was impossible to repair the item during 30 (thirty) working days from submission to the service center, the item will be replaced, on the basis of the relevant technical report, issued by the service center, by the item, having identical or similar characteristics, and if it is impossible to offer such item, money will be returned to the customer in the amount of the market price of the device, having identical or similar characteristics by the moment of returning.

Warranty service will not be provided/nullified, if:

Warranty certificate is not presented or is lost;
Warranty period has expired;
The box of the item is lost or damaged;
The data in warranty certificate are erased, changed or altered;
Serial number/ IMEI code in the warranty certificate or on the body of the item can’t be read or is detached;
The device has mechanical and/or visual defects/damages;
The seal is damaged and/or detached;
The device was used for the purpose, not corresponding to its purpose;
The damage was caused by unqualified performance of installation works;
The device was damaged by the customer during transportation;
The device was damaged because of other device, placed next to it;
The device is disassembled (opened) for the purpose of willful repair;
The damage was caused by computer virus or improper files;
The damage was caused by penetration of foreign body or liquid in the mechanism;
The damage results from malfunction of power network (variation of voltage), dampening of mechanism, corrosion, impact of high or low temperature, violation of the rules or conditions of operation or storage, unqualified repair/installation works, conducted by incompetent persons.

Recommendation

Please, conduct visual inspection of the purchased device at the moment of its procurement.
Please use SIM cards, compatible with your device.
Please consider, that placement of electric devices in the water/liquid is not recommended. The above warning also applies to the models, for which the company confirms, that they are “water proof”. To prevent penetration of water/liquid into the device, the requirements of the company-producer shall be accurately followed, otherwise liquid/water will penetrate into it. In the case of penetration of water/liquid in the device, the company assumes no responsibility of its further warranty service.

Warranty Period:

Other technical devices – 3 months.

Note